Regulation 16 · Health and Social Care Act
Complaints and Compliments
We welcome all feedback. Whether you have a concern to raise or want to share a compliment, please use the form below and we will respond promptly.
How to get in touch
If you have a concern, we encourage you to raise it as soon as possible. Most concerns can be resolved quickly through a direct conversation with our management team. We treat every complaint fairly and confidentially, and we use all feedback to improve the care we deliver.
Contact for complaints and compliments
Unit 8B Evelyn Court
Grinstead Road, London SE8 5AD
Our complaints process
Step 1: Acknowledgement
We will acknowledge your complaint within 24 hours.
Step 2: Resolution
We aim to resolve all complaints within 28 working days.
Share your feedback
Whether you have a concern or want to share a positive experience, we want to hear from you.
External regulatory bodies
If you remain dissatisfied after exhausting our internal complaints procedure, you may contact the following organisations:
Care Quality Commission (CQC)
CQC regulates all care providers in England. You can raise concerns with the CQC at any time.
Local Government and Social Care Ombudsman
For unresolved complaints about adult social care services.
Parliamentary and Health Service Ombudsman
For complaints involving NHS-funded care packages.