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CQC Regulated · Community Mental Health Support · London
Mental Health Support at Home in London
Structured, compassionate, and person-centred mental health support delivered at home — helping adults and young people in London maintain stability, independence, and quality of life.
Who our mental health support service is for
Our mental health support service provides structured, in-home and community-based support for adults and young people who are living with mental health conditions and need consistent, skilled assistance to maintain wellbeing and daily functioning.
We support individuals living with:
- Schizophrenia, psychosis, and related conditions
- Bipolar disorder and mood disorders
- Severe depression and anxiety disorders
- Personality disorders including borderline personality disorder
- Dual diagnosis — mental health conditions alongside substance misuse
- Post-traumatic stress disorder (PTSD)
- Mental health conditions alongside physical health or disability needs
- Post-discharge support following a mental health inpatient admission
Our support is also suitable for young people whose mental health needs require structured, specialist support at home — delivered in a way that is sensitive to their age and developmental stage.
“We treat the whole person — not just the diagnosis. Recovery is built on real relationships, consistent support, and genuine belief in the person we are working with.”
What our mental health support service includes
Every support plan is individually designed around the person's diagnosis, their recovery goals, and the recommendations of their clinical team.
Structured Daily Support
- Consistent, planned daily visits providing structure and routine
- Motivation support for self-care, nutrition, and daily living tasks
- Personal care support where needed, delivered sensitively
- Support with household tasks: cooking, cleaning, and organisation
- Accompaniment to appointments, activities, and community settings
Medication & Health Monitoring
- Medication prompting, administration, and accurate recording
- Monitoring of mental health and physical wellbeing
- Early identification and reporting of changes in mood or behaviour
- Liaison with prescribers and community pharmacists
Recovery & Social Inclusion
- Meaningful activity and goal-setting in line with the individual's recovery plan
- Support to access community resources, education, and employment
- Encouragement of social engagement and maintenance of relationships
- Reduction of isolation and promotion of community participation
MDT Liaison & Professional Coordination
- Regular communication with the community mental health team (CMHT)
- Attendance at CPA reviews, MDT meetings, and support plan reviews
- Written reporting to referrers, case coordinators, and social workers
- Crisis planning support and early warning sign monitoring
Crisis & Risk Support
- Support with agreed crisis plans and safety planning
- De-escalation approaches during periods of heightened distress
- Clear escalation pathways to clinical teams when needed
- Night-time and weekend support where indicated
Our Approach
Our approach to mental health support
Mental health support is not about doing things for people — it is about working alongside people as they build or rebuild the capacity to manage their own lives with increasing confidence and independence.
We build genuine relationships
Our support workers invest time in understanding the person beyond their diagnosis — their interests, their strengths, what motivates them, and what challenges them. Genuine relationships are the foundation of effective mental health support.
We focus on recovery and independence
We work within the individual's recovery framework — supporting goals, reducing dependency over time where appropriate, and celebrating progress at every stage. Support is always built to promote independence, not dependency.
We work alongside clinical teams, not instead of them
Our role is to complement the clinical care already in place. We liaise regularly with CMHTs, psychiatrists, social workers, and other professionals — communicating clearly and attending review meetings as required.
We take risk seriously — but not fearfully
Our support workers are trained in risk awareness and risk management. We use agreed crisis plans, monitor early warning signs, and have clear escalation pathways. We approach risk with confidence, not avoidance.
We are consistent
Consistency of support worker is especially important in mental health care. We work hard to maintain the same workers with each individual and manage any changes with care and advance communication.
How mental health support begins with Kope Medics
From first contact to consistent support in place — a structured, person-centred process.
Initial conversation
Call us or complete our form. We receive referrals from professionals and self-referrals from individuals or families. All enquiries are handled with care and discretion.
Assessment and information gathering
A senior practitioner conducts a thorough assessment of mental health needs, current clinical input, daily living situation, and recovery goals — in collaboration with the person and their clinical team.
Support plan and worker matching
We build a detailed support plan and identify the right worker for the individual — considering experience, approach, and personal compatibility. Introductions are made before support begins.
Support begins and is reviewed
The arrangement starts at an agreed frequency and time. We review regularly with the individual, their family, and the clinical team — adjusting the plan as needs and goals change.
Referrers & Professionals
Referring to our mental health support service
We are an established referral partner for mental health professionals across London. We accept referrals from:
- Community Mental Health Teams (CMHTs)
- Early Intervention in Psychosis (EIP) teams
- Crisis Resolution and Home Treatment teams
- Approved Mental Health Professionals (AMHPs)
- Hospital discharge and liaison psychiatry teams
- Local authority mental health social workers
- CAMHS and children's mental health services
- Independent case managers and social workers
- GPs and primary care mental health practitioners
- Individuals and families making direct enquiries
What referrers can expect
- Prompt response to all referrals with same-day acknowledgement
- Full support plans reviewed with the referring clinician
- Written reporting and attendance at CPA and MDT reviews
- Transparent communication and clear escalation pathways
- Flexible support arrangements matched to clinical recommendations
Mental health support across London
We provide mental health support services across London, with strong availability in Lewisham, Southwark, and surrounding boroughs — across both inner and outer London.
What families and professionals say
Heard from families, service users, and the clinicians who refer to us.
“Kope Medics have supported my son through some of his most difficult periods. The support worker is consistent, patient, and genuinely understands his condition. The difference has been remarkable.”
Parent
Family · Lewisham
“As a community psychiatric nurse, I need providers I can rely on to complement clinical care with structured, daily support. Kope Medics communicate clearly, attend reviews, and always flag concerns promptly.”
Community Psychiatric Nurse
Professional · South East London
“Having the same support worker visit me every week has made a real difference. I actually look forward to it. She helps me stay on track and I feel less alone.”
Service user
Individual · Southwark
Mental health support — frequently asked questions
Questions we hear most from individuals, families, and professionals.
Get in Touch
Enquire about mental health support
Whether you are an individual seeking support, a family member acting on behalf of a loved one, or a clinician making a referral — our team is ready to help. All enquiries are handled with complete sensitivity and discretion.
020 3745 0470 · We respond to all mental health support enquiries within the same working day.
- CQC registered and regulated
- Mental health trained support workers
- MDT liaison and CPA review attendance
- Adults and young people supported
- Flexible frequency — daily visits to overnight cover
Mental health support across London
CQC registered. Specialist trained. Person-centred support that complements your clinical team.